Material warranty

The warranty on the material is 6 months from the date of installation -

Software warranty

The software warranty is 3 months from the date of installation.

Maintenance

Different (types of) maintenance are available to meet your needs and to be operational the day after the end of the warranty, they must be signed at the time of signing the contract for the sale of the equipment and paid for in full 60 days before their entry into force application.

Warranty: Parts

The manufacturer understands by warranty any spare part recognized by him alone as having a manufacturing defect and once the part has been returned to him for expertise, apart from any part related to the wear of the equipment or consumable. The costs, taxes and customs duties inherent in the part for the return to the supplier are the responsibility of the customer.

Parts damaged as a result of faulty customer installation or any electrical problem are not covered by the warranty.
Any part changed by unauthorized persons and not approved by the supplier is not included in the warranty.

Warranty: Labor

The warranty is 12 months excluding any move of equipment or new training of personnel, which will be the subject of a separate quote. During this warranty year, you will not be billed for the hours of intervention (500 DH HT per hour). On the other hand, the travel expenses of our technicians will be invoiced to you according to the rate in force at Graphic's during the year 2018:

CITY PRICE DH HT

Casablanca DH 250.00 Rabat DH 500.00 Marrakech DH 1,500.00 Tangier DH 2,500.00 Agadir DH 3,000.00

Interventions will be carried out within the limits of legal working hours and outside weekends and public holidays.
Graphic's will in no way be held responsible for any accident that may occur to its employees in the event of non-compliance by the client with the working hours in force.

The warranty is subject to full compliance by the customer with the specifications which will be submitted to him for approval and execution, and which concerns the conditions of pre-installation of the equipment so as to meet the manufacturer's standards (slab, ventilation, electrical installation, humidity, minimum space required in length, width, height, sufficient space around the equipment, etc.)

The delivery stops at the entrance to the customer & rsquo; s workshops. Graphic & rsquo; s does not support cases where the delivery of the material requires special arrangements or work of masonry, plumbing, Clark for installation in floors, etc ...)

Maintenance

Maintenance contracts are available to meet your needs and to be operational the day after the end of warranty, they must be signed at the time of signing the contract for the sale of the equipment and paid in full 60 days before their entry in application.

Payment terms:

50% deposit when ordering

The rest by check on delivery of the equipment

Installation

The installation is conditioned by the prior execution of the specifications relating to the pre-installation as well as by the availability of the various compatible supports and recommended of course by the manufacturer.

Delivery Time

The delivery time is 3 to 4 weeks from the date of receipt of the order form and the deposit.

Important price revision clause.

The prices shown are subject to change depending on the currency rate in effect at the time of importation of the material, duties and taxes relating thereto and any other increase or change imposed by the supplier.